Customer Service

  • 1. Shipping
    • We've tried to get the best rates for you and currently offer three flat rates:
      • Up to $10.00 (Economy 2-5 business days): $5.95
      • $10.00 and Up (Economy 2-5 business days): $7.95
      • All orders (2 day): $14.99
    • International shipping: Unfortunately we currently do not ship outside the United States but will hope to do so in the future.
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  • 2. Contact Us
    • If you have any questions, suggestions or just want to let us know how you like our product, you can always reach us at our toll free Customer Service line 1-888-516-1105. We're open from 9:00 am - 5:00 pm pacific.
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  • 3. Returns and Exchanges
    • We will gladly refund or exchange any product purchased directly from www.mybotto.com for a period of 30 days from the original date of purchase. We accept returns on products purchased directly from our online store; however, we cannot accept returns that were bought directly from our retailers, you will need to see specific retailer return policy for those products.
    • If you need to return products for a refund or exchange please call 1-888-516-1105 or email contact@mybotto.com. You can ship the product to the following address:
      mybotto
      2546 3rd Street, Suite 3
      San Francisco, CA 94107
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  • 4. Disclaimer of Liability
    • This product is not a toy.
    • Keep out of reach of children and pets.
    • Use responsibly – do not eat or put in your mouth.
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  • 5. Where can I find mybotto?
    • We're getting the word out to retail stores and distributors as fast as we can, because we know people are going to love mybotto. If you just can't wait, and need mybotto today, you can buy mybotto inverted bottle holders at the following locations in San Francisco:
      SFMOMA
      San Francisco Museum of Modern Art
      151 3rd Street San Francisco, CA 94103
      http://museumstore.sfmoma.org/
      Walgreens
      Noe Valley: 1333 Castro Street, SF CA 94114
      Marina: 2141 Chestnut Street, SF CA 94123
      Castro: 498 Castro Street, SF CA 94114
      Financial District: 456 Mission Street, SF CA 94105
      Russian Hill: 1175 Columbus Avenue, SF CA 94133
      Russian Hill: 2120 Polk Street, SF CA 94109
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