Customer Service

  • 1. Shipping
    • We've tried to get the best rates for you and currently offer three flat rates:
      • Up to $10.00 (Economy 2-5 business days): $5.95
      • $10.00 and Up (Economy 2-5 business days): $7.95
      • All orders (1-2 day depending on zip code): $35.95
    • International shipping: Unfortunately we currently do not ship outside the United States but will hope to do so in the future.
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  • 2. Contact Us
    • If you have any questions, suggestions or just want to let us know how you like our product, you can fill out our form under Contact Us.
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  • 3. Returns and Exchanges
    • We will gladly refund or exchange any product purchased directly from for a period of 30 days from the original date of purchase. We accept returns on products purchased directly from our online store; however, we cannot accept returns that were bought directly from our retailers, you will need to see specific retailer return policy for those products.
    • We regret that we do not refund original and return shipping costs with the return. If you need to return products for a refund or exchange please email You can ship the product to the following address:
      2546 3rd Street, Suite 3
      San Francisco, CA 94107
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  • 4. Disclaimer of Liability
    • This product is not a toy.
    • Keep out of reach of children and pets.
    • Use responsibly – do not eat or put in your mouth.
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  • 5. Where can I find mybotto?
    • We're getting the word out to retail stores and distributors as fast as we can, because we know people are going to love mybotto. In the meantime, you can buy mybotto at

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